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FAQs

How can I pay by invoice?

You can choose to pay by invoice if you are registering more than two weeks in advance of the event. Please register online as normal, and when you come to complete, you will have the option to pay by invoice. During the registration, you have the option to enter your VAT number and a PO reference, both of which will then appear on your invoice.

The invoice will be sent to you by EMAIL ONLY as part of your registration confirmation. You must pass this on to your finance department and payment must be received prior to event. If payment has not cleared our accounts before the event, you will be required to pay by credit card in order to gain entry on the day. Your credit card can then be refunded if payment is later received by another means.

Once you have made your BACS payment, it may take several days to show on our systems as cleared. To help with this, please email a copy of your BACS transaction details to registration@eurt.rspo.org

Can I register on the day?

Our online registration does not close before the event. You can still register online though this website right up to the day of the event.

If you turn up to the event without registering, we will still need to take the same details from you, and ask you pay by credit card online. The fastest way to gain entry on the day is still to fill in the online form and make payment. Your badge will then be available to collect at our registration desk as soon as you have completed your registration and payment.

Can I amend my registration?

Yes, you can amend certain details in your registration at any time. When you completed your registration, you would have received an email confirming your details, and containing a link and password to enable you to log back in. If you cannot find this, please contact our registration team on registration@eurt.rspo.org or +44 (0) 3456 522 600.

How can I cancel my place?

If you need to cancel you place on or before May 11 2017, you can do so and receive a 75% refund for your place. All cancellations before this date are subject to a 25% administration fee. After May 11 2017, we are unable to refund your fee in the event of you cancelling your attendance. Cancellations should be submitted via email to : registration@eurt.rspo.org

How do I get my refund?

If you paid via credit card, your refund will be issued to the same card / paypal account you made the payment with. If you paid via BACS, you will be required to send the BACS details for the account through to our registration team: registration@eurt.rspo.org. This request must come from the same email address used to make the booking, or be submitted on company headed paper matching the company name on the initial invoice.

Can I send someone else in my place?

You can transfer your registration to someone else within the same company. To do this, please log into your registration and edit the name and details of the attendees you have registered.

If you are attending on the day in the place of someone else who was registered, please ensure they have at least emailed our team to advice of the transfer, and that you have proof that you are from the same company.

Do I have to pay the VAT?

Under UK / European VAT rules, the VAT must be paid in the country that the goods and services are delivered to. In the case of business conferences and events, they are deemed to be delivered in the country in which they take place, regardless of the country to which they are invoiced. Therefore, full UK VAT must be charged and paid on every invoice, although you may be able to reclaim this through your local VAT office.

Parking and Congestion charging

The RIBA is inside the London congestion charging area, information about the scheme can be found at: www.cclondon.com

Details of parking in the area surrounding RIBA can be found at: www.masterpark.org.uk

VISA Information

Delegates from around the world are welcome to attend the European Roundtable 2017

Please Note: Entry requirements may change from time to time and should be checked with your local Embassy or Consulate. It is your responsibility to obtain any necessary visas for this trip (for all countries where you will have to clear immigration) and also to ensure you have a valid passport for the duration of your stay in Italy.

Nationals of certain countries must apply for a visa before travelling.

If you are a national or citizen of one of the countries that require a visa for entrance to the UK you must-

  1. Register and pay your delegate fee for the RSPO European Roundtable 2017, do not leave this to the last moment as visas can take time to be issued.
  2. Once the organising team receive your full registration and payment, we can then confirm that you intend to attend the conference.
  3. Please send a scan of your passport with your registration details to fay.richards@rspo.org

Do I need a VISA?

Please click here to find out if you require a visa to attend this event.
RSPO may be able to supply a letter of your application. If you require a supporting letter please email us.

VISA REQUIREMENTS TO ENTER THE UK

INDONESIA:

Visit the UK government’s visas and immigration website to find out what visa you need. From this website you will be able to complete your online visa application form, pay the relevant visa application fee and book your appointment to submit your application at the VFS Global visa application centre.

An applicant can apply for a visa up to 3 months before your date of travel to the UK. We strongly advise you not to confirm your travel arrangements until you have received your visa.

Timing to get the visa: This depends on the category of visa application, but UK Visas and Immigration aims to return 90% of non-settlement visa applications within 15 working days. UK Visas and Immigration cannot guarantee the outcome or the length of time an application takes to process; neither can it guarantee the return of passport and documents within a certain time frame. This is due to the fact that visa applications are assessed individually and individual circumstances can mean processing times may vary and result in longer decision times. Therefore you are requested to wait until a decision on the application is taken since VFS Global does not have any control over the processing times. The processing time for a settlement application is 95% within 12 weeks.

Speaker/ moderator registration

All speakers will be contacted by RSPO and they will be registered by RSPO.

How do I find my membership number?

Please visit www.rspo.org/members/all Click on your member name and your membership number displays on the left

How environmentally friendly and sustainable is the European Roundtable event?

The Roundtable on Sustainable Palm Oil is committed to running events with reduced environmental impact and sustainable resourcing. This year’s venue, the Royal Institute of British Architects (RIBA), was selected for it’s excellent central London location with good transport links, and its proximity to train stations and London airports.

RIBA Venues is committed to reducing its carbon footprint and becoming more environmentally friendly in all aspects of its operation. 100% of the electricity supply comes from renewable sources while no waste goes to landfill; everything is either recycled or reused and any residual waste is incinerated to produce energy. The catering company uses locally sourced and/or sustainable produce and Fairtrade tea, coffee and chocolate. Operating on timed control and computer monitoring, the venue air-conditioning is efficient and wherever possible natural ventilation is used. A company-wide climate change group has been established with the aim of reducing the carbon footprint of the whole of the RIBA. RSPO European Roundtable organiser, Goose Live Events Worldwide, is working towards the international standard ISO 20121: Event Sustainability Management and FiA Environmental Sustainability Certification by developing strategic plans to specify how they work at the planning stage, on site and post event. Goose Live Events Worldwide is committed to minimising its environmental impact wherever possible in order to develop truly sustainable events for the future.